Frequently Asked Questions
Please check this FAQ page thoroughly to see if your question or concern has been addressed. Otherwise, feel free to use the contact form and one of our team will get back to you as soon as possible. Thank you for your continued support!
Will there be shipping delays due to COVID-19?
Short answer: unfortunately, yes. We will do our best to deliver your order as quickly and safely as possible, but due to the COVID precautions we are taking, customers may experience longer wait times than usual - up to an additional 1-2 weeks of processing. Alice is unable to travel to sign as usual in light of the circumstances, therefore AP and limited editions need to be shipped to her first before going out. Open edition prints will ship faster as they do not need to be signed.
We hope you understand and we do offer cancellations with full refunds at any point per individual request, as long as your order has not gone out yet.
I'm an international (non-U.S.) customer. Will I experience additional delays?
Each country has different COVID-19 restrictions, therefore we encourage you to check your country's current mail policy before ordering from us. We will of course do our utmost to fulfill every order, but international customers may experience (even more) delays. Our shop is based in the United States and we have had some packages returned to us already. Please note that after your order ships (i.e. has a working tracking number), we cannot be responsible for COVID-19-related delays by your country's border or customs control. We are happy to hold orders indefinitely for international customers, so please let us know if you'd like us to hold off on shipping until restrictions lift.
Known areas we have had difficulty shipping to: United Arab Emirates, most of Asia especially mainland China
What shipping services do you use?
We use USPS Priority Mail for domestic (U.S.) orders. International orders are shipped via DHL Global Mail.
I placed multiple orders within a short timeframe. Can you combine shipping for me?
We are always happy to combine shipping costs for our customers - as in, we will always refund to make sure you only pay shipping once (we usually do it automatically.) So, feel free to do that speed-checkout to score a limited print and then browse the rest of the shop at your leisure!
Why has my order not shipped yet?
Shipping times vary for a variety of reasons, but the most common reason is that Alice can only sign prints in batches as she is not local to our gallery, which is why we ask you to always allow at least 1-2 weeks for processing. Open edition (unsigned) prints should ship faster. You can always contact us for a status update at any time.
My order was damaged and/or I am unsatisfied! What is your return policy?
If your prints were damaged during shipping or processing, as long as you provide photo proof we will happily replace your order at no additional charge. In general all sales are final, but we take customer satisfaction very seriously, so if you have any issue please reach out and we will always do our utmost to resolve with you.
The print I want is sold out or otherwise unavailable. Will I ever be able to get one?
An extremely common inquiry! If it's a limited edition and sold out, it is most likely not coming back (beyond a small Artist Proof run.) If it's an artwork that Alice has not made available as a print yet, there is hope, so be sure to sign up for the newsletter or follow her on social media to be alerted of new releases. Alice also has a Society6 shop with a selection of non-limited pieces.
If you are desperate for a piece, your best bet is always to contact us, as we do always keep a few extras in case of shipping damages, etc. You might get lucky! :)